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serafinalvarez's avatar
serafinalvarez
Helpful | Level 6
7 years ago
Solved

Dropbox stuck syncing, won't let me delete files

Hello, My Dropbox is taking forever to sync. Over a month now I started having issues when syncing shared files. I could manually upload and download the latest version of a shared file via browser...
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  • serafinalvarez's avatar
    serafinalvarez
    7 years ago

    Hi Jeff,

    After contacting me by email the engineering team at Dropbox deleted the problematic folder themselves.

    The issue was the huge volume of files in that folder (over 2,500,000). What they said is that the current limitation of the Dropbox desktop application is roughly around 300,000 files. I gave them permisition to remove it, and they did so.

    Best,

    Serafin

Timmusician's avatar
Timmusician
Explorer | Level 4
5 years ago

I unsynced Dropbox, stopped my account, deleted the dropbox folder from my PC, and it lost all my files and left me with a blank desktop. I've managed to get some of my files back and thankfully had some backed up on Google Drive. The dropbox folder STILL appears and STILL keeps adding my files to it (thus reducing my drive capacity at a fast rate). Please, anyone, do not use Dropbox. I can't get rid of it now and it contantly messes up my directories!!!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Hey Timmusician, thanks for nudging us here and sorry to hear about your frustration. 

Since you mention that you uninstalled the desktop app and deleted the Dropbox folder, could you clarify if the folder you're seeing is a regular folder by any chance? 

It'd be super helpful if you could send us a screenshot of it. 
  • Timmusician's avatar
    Timmusician
    Explorer | Level 4
    5 years ago
    I had to reinstall the Dropbox app in order to get back to where I was. I have unlinked everything and still can't get rid of the DB folder without losing all my files again

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