Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jaajuska's avatar
jaajuska
Explorer | Level 4
4 years ago

Dropbox transfer right-click option vanished from windows 11

Hello,  would like to ask for a hepl with Dropbox transfer.   I used Dropbox transfer from my Windows 11 by clicking right button on my mouse and there was "send with dropbox transfer" option. ...
desktop
Dropbox Transfer
View
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi jaajuska, sorry to jump in here! 

 

Can you let me know your app's syncing status while we speak? Have you tried restarting the device too? 

jaajuska's avatar
jaajuska
Explorer | Level 4
4 years ago

Hello Megan, 

app's syncing status is up to date - synced today afternoon. I restared my NB multiple times. 

 

Jana

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi jaajuska, how are you today?

     

    Can you please click on the Dropbox icon in your system tray and then on the folder icon?

     

    This should open your Dropbox folder. Is that the same folder you're having this issue with?

     

    And if you right click on your files from there, are the Dropbox options like 'send with transfer' still missing?

    • jaajuska's avatar
      jaajuska
      Explorer | Level 4
      4 years ago

      Dear Hannah,

      when I go like this - through the app - I can see the options send with transfer :-). 

       

      But before I could see it everywhere. When i clicked on any item on my desktop. 

       

      What can I do to change it back?

       

      Jana

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the update, Jana!

         

        So, the Dropbox options when right clicking are only available for files in your Dropbox folder, the one you accessed from the Dropbox icon.

         

        Are you perhaps looking at a different folder path? One outside of Dropbox?

         

        Or perhaps an older Dropbox folder that no loner syncs to your account?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!