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asakul's avatar
asakul
Helpful | Level 6
5 years ago

Dropbox user folder "My Mac (User Name)" hidden in finder

I recently had to restore my Mac from Time Machine, and for some reason after doing this, the main dropbox folder (with desktop, documents, downloads, etc) is now hidden in finder. This is also keepi...
Computer Backup
desktop
Download
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
I'll be happy to look further into this for you asakul.

To do so, may I reach out via email?
asakul's avatar
asakul
Helpful | Level 6
5 years ago

Please do! Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Sure thing asakul; you've got :envelope: 
    • asherdm's avatar
      asherdm
      Explorer | Level 3
      4 years ago

      What was the solution to this issue?

      • asakul's avatar
        asakul
        Helpful | Level 6
        4 years ago

        The solution from Dropbox's end was essentially "we can see the Documents folder syncing on our end, so it should be fine", even though I still can't add the folder to my backups (see photo below). But I am able to access everything from the web and do rewinds from there, so it does seem like it is syncing and backing up.

         

        I just wish that I could add it to my backups in this UI, so I have a little reassurance; I'm kind of afraid to make any changes though because I don't want to risk losing my files.

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