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Forum Discussion

Emery S's avatar
Emery S
Helpful | Level 5
3 years ago
Solved

Dropbox website not loading. Why?

My 50 person organization is all experiencing Dropbox not loading on the web platform
Error Messages
Web
  • Megan's avatar
    Megan
    3 years ago

    Hey everyone, thanks for posting here! 

     

    I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this. 

     

    If you have any trouble doing that, don't worry I can definitely help with that, just let me know. 

     

    However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system. 

     

    Keep me posted, and we'll take it from there!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see that you're having this issue, Dana_HH.

 

Have you tried from a different browser or a private browsing window, to see if that helps?

Dana_HH's avatar
Dana_HH
Explorer | Level 4
3 years ago

Hello Hannah,

It is working properly now. 

Thank you!

  • Emery S's avatar
    Emery S
    Helpful | Level 5
    3 years ago

    It is not working properly. Please advise

  • REFLEXX's avatar
    REFLEXX
    Explorer | Level 3
    3 years ago

    Not working for me either. Half the time it loads an error page with a dart/bullseye 

    The other half the time it loads the main page but uploading just stalls out. 

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi everybody,

     

    On November 28, 2023, from 5:00 PM (Pacific) until Nov 29, we had scheduled maintenance that limited Dropbox access for a short period. This should be completed now.

     

    Can you let us know if you're still having issues?

     

    Thanks,

    Sam

  • T_R's avatar
    T_R
    New member | Level 2
    3 years ago

    Hi, 

    My company is still experiencing issues! Folder name changes are not updating for some, and so they are unable to access documents. Dropbox shows that the folder they are trying to access no longer exists (which it does, but just under a new name which is not updating for them). Others are being shown the loading square but the documents never load.

  • G1aHm's avatar
    G1aHm
    Explorer | Level 3
    3 years ago

    Hi, I just received a report from a user who has View access only, can't see the folders that they should be seeing. They have tried different web browsers but with the same result. A user who has edit access has double checked that the files are there, just not accessible for this particular view only user. View-only access "view" of files

     

  • Renze's avatar
    Renze
    New member | Level 2
    3 years ago

    Still have the same issue with the bullseye message.

  • EmeryS's avatar
    EmeryS
    New member | Level 2
    3 years ago
    My company is experiencing the same issues still. Some can get in and are working fine for others it’s a bullseye and spinning square. Then wait a few min and they can get back in but it repeats like that all day

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