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The Dropbox website is showing a blank page; not loading
You are not fully operational. Your site is down. I have checked with multiple users and it is down.
What is the status and what is the ETR?
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Hi, this is weird, my dropbox homepage (/home) is purely blank !
And this happens on every browser of all of my computers : Opera, Firefox and Chrome on my imac and macbook laptop !
Refreshing is the same for half an hour now.
I restart my computers twice I don't understand.
Is it possible that it comes from my personal network ?
Are you using a VPN? I am having the same problem. I had to turn it off to be able to access my files.
Hi Remimolette,
Yes, I too have noticed it. Seems, it was some kind of glitch (seems in continuation), affecting browsers state (makes it inconsistent). Usually getting to and back from http://dropbox.com/h resets the state and everything gets back to work. Try it. It works for me.
Let's hope it will be fixed soon.
I'm having the same problem. I open Dropbox, it goes to dropbox/home and it's totally blank. Just for yuks, I fired up Edge and went to dropbox.com. Got the page. Hit sign in, entered creds, /home loaded fine. Yay! So I go to rewind a folder, and after clicking activity -> rewind, the rewind interface page loads annnnnnnnnnnnnd it's blank. !#@$%$%^&^%$&%^
Starting last night and continuing this morning when we go to our dropbox.com/home page it returns a blank page. This is happening to several of us in different parts of the country. The solution seemed to be to just put dropbox.com in the address bar and it would come up with dropbox.com/work and that worked for some but not all.
It seems that since the system update there is an issue.i am having the same issue
Dropbox wont load, I have to keep refreshing. Also after doing a transfer i have to exit and reopen, this just started two days ago for my team and all of them have reported the same thing across multiple common browsers. please help!
Same issue here. Working with Macs. Both Safari and Chrome and the page won't refresh. It also drives up the CPU to the the point of the cooling fan goes into high gear.
I keep trying to load the webpage, or return to the page after usiing Pixlr, and I keep getting a blank page. Sometimes I have to load the page eight or nine times before it will display my files, and my computer makes a loud noise like it's doing back-breaking labor.
Anybody having this problem, or can tell me what I'm doing wrong?
Same here.
Dropbox have been very buggy and not working as good as before.
Recently I have some problems with .jpg not being previewed although my files are working well and not corrupted (I used another platform and it worked well - it shows Dropbox is buggy)Now I keep getting grey blank pages when I try to access
Not sure how to post without just clicking 'reply'. So, am sorry if I'm doing this wrong. Anyway -- yea, my dropbox is down, too. I've tried refresh... then closing all internet connections and starting up again... then shutting my computer completely down and rebooting. And all I get when I go to dropbox is a blank screen. I've done a google search to see if Dropbox has reported site issues ... and those all show that there's nothing wrong (but going by the number of people in this thread there are a LOT of people who are having the same problem). Dropbox really ought to post that they are having issues ... because without posting such it sort of looks like they don't want to admit it or are not looking at reports/postings of those having problems.
same issue here
Seems their live chat is also down... so obviously they know there's a serious issue. Would be nice for them to tell us know they KNOW and if they have an ETR to share it with us.
- Hannah
Dropbox Staff
Hey everyone, thanks for reporting this to us.
We've gathered your posts to this thread.
Have you tried clearing your browser's cache and cookies, to see if that helps?
Some super users have also provided some steps you can follow in this thread.
Let us know if anything you tried, helps!
I did it but it did not work. Deleted all cookies, history navigation, cache from Chrome, and reinstalled everything... still looking for a solution 😐
Hi, since the problem disappeared.
But I don't think clearing the internet cache is enough. Maybe it could help but in my case the blanks pages was on each of my browsers (firefox, chrome, opera and edge) on each of my computers imac, macbook pro and surface pro 8.
So for me I guessed it could come from my personal network or from your server or anything like that.
I've made many test since that moment and it didn't do it again. I didn't change anything. It goes like it comes.
I've tried clearing cookies a couple of times now.
After clearing cookies, I can get the login screen to load (all pages were previously blank, but now I can get the login page). However, after I log in, everything is blank again.- Walter
Hey Myshewasyar, have you tried another browser at all since you first noticed this issue?
If you did and this persists, please send us a full-page screenshot of the blank page you're getting.
Thanks!
intermittent issues since weekend where entire page list of file folders, legend for access disappearing - white page at dropbox.com home
Web version intermittently requesting files from /spectrum/ and /typescript/ that are 404'ing and means my dropbox.com/work does not load.
Does anyone have any idea why some of my instances are including these references?
I am having problems with dropbox today and was wondering if anyone else has the same issues. It keep going blank and I can't see any of my folders and I can't open anything up with Adobe. I have never had this happen before. I have log out and also restarted my computer.
- Walter
Hi all - thanks for flagging this with us and happy Monday!
For anyone still seeing a blank page when navigating their Dropbox account on the website, could you please confirm that you've already tried another browser, clearing your cache or an incognito window and you're still noticing the same behavior?
Let us know if you do and we'll reach out via email to have a further look internally.
Thanks a bunch!
Yes, I did incognito and used a different browser and still cannot get into dropbox. Am needing an option please. Thanks!
If I try to go to https://www.dropbox.com/home in any browser it just loads a blank page. Clearing the browser cache makes no difference. I can open my dropbox via the app but not via any browser. What's going on?
Dave
