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j2762mm's avatar
j2762mm
Helpful | Level 7
7 years ago
Solved

End of Audio Previews Cut Off

Hello! I have a very regular issue where the dropbox web player is cutting off the very last seconds of audio files. This issue is NOT pertaining to the playback limits enforced by Dropbox plans....
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  • ZanaLu's avatar
    ZanaLu
    7 years ago

    Hello Daphne

    No the issue isn't exactly resolved but I've made a work-around. The Dropbox support team have been in touch a few times but seem baffled. In the meantime, I have had 10 seconds of silence added to the end of the MP3 so that the voice is no longer cut off and that works for me!

     

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for the additional info, ZanaLu. 
 
I’ve sent you a ticket to the email address connected to your Community profile, so when you get the chance, please have a look at your inbox and we’ll take it from there. 
 
Looking forward to hearing back from you!
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hey ZanaLu, just checking in to see if you were able to resolve the issue you were facing here, and if so, could you please let us know how?
 
Any updates would be much appreciated!
  • ZanaLu's avatar
    ZanaLu
    Helpful | Level 6
    7 years ago

    Hello Daphne

    No the issue isn't exactly resolved but I've made a work-around. The Dropbox support team have been in touch a few times but seem baffled. In the meantime, I have had 10 seconds of silence added to the end of the MP3 so that the voice is no longer cut off and that works for me!

     

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago
      Thanks for letting us know that ZanaLu!
       
      I’m sorry to hear that the issue wasn’t exactly solved but I’m glad you found a work around, great job on the troubleshooting there. :grin:
       
      Hope you have a great week ahead - Cheers!
      • j2762mm's avatar
        j2762mm
        Helpful | Level 7
        7 years ago

        With all due respect, I'm not sure how spending extra time and adding complications to our own workflows to accomodate Dropbox's broken product should be accepted as a resolution.

        Manually adding time at the end of files is not an acceptable solution. It takes extra time, can be forgotten about (I'm working with a team), and clients do not want 10 seconds of silence at the end of the files.

        Not to mention the multiple times a week I have clients come back complaining the end of their files are cut off, then I have to explain to them that it's just Dropbox and to please download the file to verify. It's a waste of time for everyone involved and creates a poor experience.

        Other than this issue, I love Dropbox, so I would respectfully ask this issue to not be forgotten about and not considered resolved until a proper fix has been implemented by Dropbox.

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