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Forum Discussion
j2762mm
7 years agoHelpful | Level 7
End of Audio Previews Cut Off
Hello!
I have a very regular issue where the dropbox web player is cutting off the very last seconds of audio files.
This issue is NOT pertaining to the playback limits enforced by Dropbox plans....
- 7 years ago
Hello Daphne
No the issue isn't exactly resolved but I've made a work-around. The Dropbox support team have been in touch a few times but seem baffled. In the meantime, I have had 10 seconds of silence added to the end of the MP3 so that the voice is no longer cut off and that works for me!
MrSmallens
7 years agoNew member | Level 2
Sure, let's do it.
Daphne
Dropbox Community Moderator
7 years agoApologies for the delay MrSmallens!
I've reached out to your email address, please just check your inbox when you have a moment and we'll go from there.
Thanks!
- Dpukc6 years agoNew member | Level 2
Was this problem ever resolved? I am having the exact issue. Not a fun experince for my clients trying to give feedback on a video edit. I've been using other cloud options as my solution.
- j2762mm6 years agoHelpful | Level 7
Nope, still a time-waster to this day. Aside from Dropbox's sad "workaround" there doesn't seem to have been any development on a fix for this. Shame.
- Daphne6 years ago
Dropbox Community Moderator
Hi there Dpukc, I'm sorry to hear you're having issues with this!
I'd like to look into this further with you and do some investigation, if you'd like to of course.
I've reached out to the email linked with your profile here. When you have the chance, please just check your inbox and we can go from there.
Thanks!
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