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dancedevotee's avatar
dancedevotee
Explorer | Level 4
2 years ago
Solved

Error Message and my account is frozen

I've been unable to access my files for 4 days. I have no idea what prompted this. Unusable at this point and I've been with Dropbox for decades. Help?  
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  • Walter's avatar
    Walter
    2 years ago

    Hi there dancedevotee - thanks for bringing this to our attention.

     

    Have you tried clearing your browser's cache, or even using another browser to see if you still get the same results?

     

    If not, please give it a go and let me know if you get the same error. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there dancedevotee - thanks for bringing this to our attention.

 

Have you tried clearing your browser's cache, or even using another browser to see if you still get the same results?

 

If not, please give it a go and let me know if you get the same error. 

dancedevotee's avatar
dancedevotee
Explorer | Level 4
2 years ago

Yay - thank you! 😀

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries dancedevotee - I'm glad to hear it's sorted now.

     

    See you around the Community and take care! 

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