Forum Discussion

MirandaP's avatar
MirandaP
Explorer | Level 4
4 years ago

Explorer preview stops working after the first time you click on a PDF file in Windows 11

I have a fairly new installation of Windows 11. My Dropbox is set to Online, so that it downloads the files as needed, and I am seeing the following strange behaviour: Open Explorer with Preview ...
desktop
Preview
View
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi MirandaP, I've sent you an email, please could you reply to it as soon as possible!

anasperincheeri's avatar
anasperincheeri
New member | Level 2
3 years ago

Hello, I'm experiencing issues with PDF files and some png & jpeg which can't use the preview option.  

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi anasperincheeri! Thanks for reporting this. 

     

    Are you having the exact same issue as described by the previous user? 

     

    What’s the app version and syncing status of your Dropbox app at the moment?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!