Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Samuelharvest's avatar
Samuelharvest
Helpful | Level 6
10 months ago

Exporting an Excel file as PDF from the MS app, it shows as 0kb with a timestamp of 55 years ago.

I Walter, 2 years on, I have encountered a new problem. Suddenly I cannot export an excel document as a pdf. It exports as zero mb with a time stamp of 55 years ago! I tried to reload the app...
Export
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for bringing this to our attention, Samuelharvest.

Can you send us a screenshot of this, so we can have a visual as well?

Can you also give us the steps you're following for this process?

Are you perhaps using these steps?

Let me know and we'll go from there.

  • Samuelharvest's avatar
    Samuelharvest
    Helpful | Level 6
    10 months ago

    Hello Hannah,

    Thanks for getting back to me.

    Unfortunately, I am unable to attach a screenshot to this reply. For some unknown reason.

    Basically I go to export. Save as a pdf. Occasionally it saves with zero mb. If the file was open on my telephone or something like that. But generally it has worked for two years. 
    Then suddenly this new thing as described before. Zero me with a time stamp of 55 years ago

    Im not quite sure how to proceed 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey Samuelharvest. Are you able to attach your screenshot here by copy pasting it in your message box on the forum? 

      Besides that, what’s the actual size of the Excel file you’re trying to download as a PDF?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!