Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

eschac's avatar
eschac
Helpful | Level 5
9 months ago
Solved

File previews not visible in preview pane on Windows when using Dropbox.

File previews have stopped working for me in the preview pane (using Windows 10). This issue only persists with files in my Dropbox folder, and it affects all kinds of different file types, including...
desktop
Preview
windows
  • Neal's avatar
    Neal
    6 months ago

    Hi eschac​,

    I can confirm that this issue has been fixed. This was delayed due to unforeseen circumstances so apologies for the radio silence.

    Let me know if you need anything else!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi eschac let's dive it!

Do you remember when this behavior first started? 

Could you also let me know the version of the Dropbox app that you're using on your Windows machine? You should be able to locate the version by hovering your mouse over the little Dropbox icon, on your taskbar next to your WiFi.

I'd love to have a screenshot of what you see on your end too.

Keep me posted, and we'll take it from there.

eschac's avatar
eschac
Helpful | Level 5
9 months ago

I'm using Dropbox version 220.4.4126. I don't remember exactly when this issue started, but it was within the past few weeks.

Here are a couple of quick screenshots showing that the preview doesn't work on a file in my Dropbox, but if I move the same file to a folder on my desktop, it previews normally.

 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!