Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Chandiggity's avatar
Chandiggity
Explorer | Level 4
3 years ago

File size changes from original upload

hi Dropbox community   I uploaded a few movie files that are around 30 gb each.  When I see them in my dropbox folder, first I need to click on the highest quality version in order to see it in i...
Download
Preview
Chandiggity's avatar
Chandiggity
Explorer | Level 4
3 years ago

hi Jay

 

thank you for your response. this seems untrue, or I am simply not downloading correctly.

It should simply be: choose the quality of the video; then, press download ? 

Would the issue then stem from my device or the transfer? Something is off, so I dont' know what it is and it should all be so straightforward; I upload a video, as it is, in its original quality, size, format i choose.  

 

Thank you

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Does the video on the site show the full size when you view the details of the file? 

 

Could you confirm exactly how you're uploading the video file? 

 

Is it directly to the site, or by moving the file into the Dropbox folder to sync, or is a third party app uploading for you?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!