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amidav's avatar
amidav
Explorer | Level 3
3 months ago

Help with downloading my stuff from the website

Hi,

I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account is over the free plan limit. That part is understandable.

However, I’m having trouble downloading my materials. Some files are over 150 GB, and the app has been giving me issues. I managed to manually download some files through my browser, but now I’ve received an email saying that my traffic exceeded the 20 GB daily limit. Since my files are much larger than that, I’m stuck.

What can I do? How can I contact someone at Dropbox to help me download my files so I can then delete my account?

Thanks in advance.



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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey amidav - sorry to hear you're having issues with this.

    The email you received about the traffic you mentioned would be referring to your shared links, not the files you download. Can you let us know more about the issues you're having with downloading your files through the web so that we can make sure we're on the same page?

    Thanks!

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