Forum Discussion

dave pope's avatar
dave pope
New member | Level 2
2 years ago

I am working remote but can only access files on the site

Help,   I am working remote for the first time and can only access files through the account web page.   The laptop dropbox file tree shows the files but with a line through them, double click ...
Error Messages
Preview
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
dave pope wrote:

The laptop dropbox file tree shows the files but with a line through them, double click on them and  says unknown error message while trying to access file.

Is the Dropbox application running? If not, your files will not be able to sync and you wouldn't be able to access any files that are marked as Online-only.

 

Look for the Dropbox icon in your system tray (Windows) or menu bar (Mac). If it's there, hover your cursor over it to see the current sync status. If it's not there, launch the Dropbox application and make sure it starts.

  • dave pope's avatar
    dave pope
    New member | Level 2
    2 years ago

    thanks, how do you launch the application

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi dave pope, thanks for messaging the Community!

       

      You can run the application from the Start menu on Windows, or the Applications menu on Mac.

       

      Keep me updated with any progress!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!