Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

steve t.5's avatar
steve t.5
Collaborator | Level 9
8 months ago
Solved

I can’t open any of my photos on the Dropbox mobile app or Dropbox.com

I can’t open any of my stored photos on Dropbox mobile or Dropbox.com. What’s going on? I use Apple devices. 
File access
Web
  • Hannah's avatar
    Hannah
    8 months ago

    Hey steve t.5 and KLonn, thanks for letting us know.

    We're having some issues with our platforms at the moment.

    Keep an eye on our status page here for any updates and additional info.

    Thanks again.

Denwayz's avatar
Denwayz
New member | Level 2
7 months ago

This has been going on for a while. The photos are there - they are visible in grid - but if I try to view them, Dropbox stalls on loading all the photos in the folder. If I choose OPEN WITH for any individual photo, Dropbox will load with any of a number of applications offered. But that means i can only view one photo at a time and cannot scroll through all photos in the folder. Viewing any photo individually in this way does not mean that it will be visible in dropbox afterwards.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Denwayz, if the issue hasn't been resolved for you yet, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!