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steve t.5's avatar
steve t.5
Collaborator | Level 9
8 months ago
Solved

I can’t open any of my photos on the Dropbox mobile app or Dropbox.com

I can’t open any of my stored photos on Dropbox mobile or Dropbox.com. What’s going on? I use Apple devices. 

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  • Hannah's avatar
    Hannah
    8 months ago

    Hey steve t.5 and KLonn, thanks for letting us know.

    We're having some issues with our platforms at the moment.

    Keep an eye on our status page here for any updates and additional info.

    Thanks again.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Denwayz, if the issue hasn't been resolved for you yet, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

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