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FrankSmeets's avatar
FrankSmeets
Explorer | Level 3
1 month ago

I can't access or download my local files in my Dropbox folder

Device HP Spectre x360 Convertible 13-w0XX Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version (240.4.8609)/(Firefox 147.0.2 - 64 bits, Google-Chrome) ...
File access
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi FrankSmeets​, thanks for messaging the Community!

From the screenshot you provided, I can't see any sync icons available.

Could you try checking to see if the Dropbox desktop application is installed and running on your machine?

Regarding the Dropbox Vault, this feature was discontinued back in March 2025, and any files in that folder were moved to a normal Dropbox folder.

This will help me to assist further!

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