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Forum Discussion
I can't access or download my local files in my Dropbox folder
Device HP Spectre x360 Convertible 13-w0XX Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version (240.4.8609)/(Firefox 147.0.2 - 64 bits, Google-Chrome) ...
Hi Jay , thanks for your message.
I followed your instruction with the desktop application, which somehow aborted functioning.
It's syncing now (few hours left to complete according to the indicator).
After that I will check if I can re-access the files that are somehow blocked and come back on this.
Regarding the above screenshot: you can see that windows explorer is trying to "open" files one by one, and most of -in this case photos- are not accessible (just pictogram with an X). So I can find documents, but have no access (If I open a word document that apparently doesn't have access, Word completely blocks: "Word does not react", and has to be hard-stopped, or I have to wait for the laptop to come to the conclusion that the file cannot be opened.
Hope this will be solved with the actual syncing
- Jay
Dropbox Community Moderator
Thanks for the update. Once the Dropbox desktop application has finished syncing, I want you to try to make these files available offline by following these steps.
This will ensure that the files are physically on your machine, in order to test if they open correctly.
- Megan
Hey FrankSmeets!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
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