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Juergen123's avatar
Juergen123
Explorer | Level 4
6 months ago

I can't download a 195GB video file; it won't complete past +/-25GB on the web/desktop app. Why?

Hi Dropbox community, 

I am trying to download a single 195GB Prores422 .mov video file from my dropbox. I can not seem to be able to download more than +/- 25GB at a time. This seems to be true for downloading via the browser or over the desktop application. Ive tried looking through the settings but it seems like there is some cut off that kicks in automatically. 

I am desperate to get this file to my friends as it a video clip of thier wedding. Getting this file downloaded should me easy. I have uploaded and downloaded around 500GB of media to and from dropbox in the past. I just can not be able to get this file downloaded. Im assuming it has something to do with the fact that its one file.

Any help would be appreciated. 

Thank you. 

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16 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Juergen123​ - did you try copying or moving the file to your account's top level?

    As for you Vojtechs​ - could you clarify the exact size of the file you're trying to download and if you've tried the Dropbox desktop app instead? 

  • Vojtechs's avatar
    Vojtechs
    Explorer | Level 3
    6 months ago

    It is a transfer from the sender of 86 GB and always after exactly 60 minutes the download ends. and the file is not complete.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    HI Vojtechs, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    Are you able to download the transfer from a different network connection entirely?

  • Vojtechs's avatar
    Vojtechs
    Explorer | Level 3
    6 months ago

    I downloaded the file through different explorers, tested other network connections and the problem is still the same as Jurgen 123's.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for the info. Just for clarification, is this just for this one file transfer? Do you have any other transfers that are large and fail to download from the Dropbox site?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi Juergen123, just checking to see if you saw our last reply. 
    If you still need any help, feel free to reach out to us with the information we requested.
    If your issue has been solved, let us know what worked for you!

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