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Clzufall's avatar
Clzufall
Helpful | Level 5
6 years ago
Solved

I can't scroll down through my files

I am unable to scroll down through my files.
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  • Walter's avatar
    Walter
    6 years ago

    In that case, have you ensured that you're using the latest stable version of Safari Clzufall? 

     

    Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to load normally. 

     

    That said, I'm glad it seems to be working just fine on other browsers, like Chrome for example. 

rfugatti's avatar
rfugatti
New member | Level 2
6 years ago

This is happening to me too. Sucks. I'm also on Safari. Started happening recently. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey rfugatti, thanks for joining us on this thread. 

 

Are you having this issue on other browsers as well? 

 

If you haven't already, try an incognito/private browser and see if you still experience the same behavior.

  • Breeoxd's avatar
    Breeoxd
    Helpful | Level 5
    3 years ago

    When is someone on Dropbox going to actually fix this issue? I'm tired of chatting with people who don't know anything and constantly promise to "escalate" when we can't scroll, can't sort items that are starred or search results alphabetically, export folders on our phones etc. You need to do BETTER. 

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