Forum Discussion

Clzufall's avatar
Clzufall
Helpful | Level 5
6 years ago
Solved

I can't scroll down through my files

I am unable to scroll down through my files.

desktop
View
  • Walter's avatar
    Walter
    6 years ago

    In that case, have you ensured that you're using the latest stable version of Safari Clzufall? 

     

    Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to load normally. 

     

    That said, I'm glad it seems to be working just fine on other browsers, like Chrome for example. 

18 Replies

Replies have been turned off for this discussion
Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi ftavp, thanks for posting today!

     

     

    Could you try switching browsers to see if this helps? 

     

    Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

     

    This will help me assist further!

     

  • bdottolo's avatar
    bdottolo
    New member | Level 2
    6 years ago

    I am actually having the SAME issue and private browsing does NOT work.   This is HORRIBLE> 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey bdottolo, thanks for joining us on this discussion. 

     

    Did you also try another browser and clearing your cache? Maybe that will do the trick. 

     

    Give us a nudge with any updates. Cheers!

  • rfugatti's avatar
    rfugatti
    New member | Level 2
    6 years ago

    This is happening to me too. Sucks. I'm also on Safari. Started happening recently. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey rfugatti, thanks for joining us on this thread. 

     

    Are you having this issue on other browsers as well? 

     

    If you haven't already, try an incognito/private browser and see if you still experience the same behavior.

  • Breeoxd's avatar
    Breeoxd
    Helpful | Level 5
    3 years ago

    Clearing cache and switching browsers doesn't work. 

    It costs =$50 a month for this- when are you going to FIX IT

  • Breeoxd's avatar
    Breeoxd
    Helpful | Level 5
    3 years ago

    When is someone on Dropbox going to actually fix this issue? I'm tired of chatting with people who don't know anything and constantly promise to "escalate" when we can't scroll, can't sort items that are starred or search results alphabetically, export folders on our phones etc. You need to do BETTER. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!