I can't scroll through photos anymore?

Hi there DougCutler, sorry to hear you're having issues with this.

Can you please let us know the desktop app's exact status and version as shown in your system tray at the moment? Does the issue persist with the Dropbox desktop app completely closed? 

A screenshot of what you see would also help, so feel free to attach one in your reply.

Thanks!

Hi Walter,

Thanks for responding.

"Can you please let us know the desktop app's exact status and version as shown in your system tray at the moment?"

If I hover the cursor over the Dropbox icon, this is what it says:

Hi DougCutler, can you try to copy a small folder, or maybe just a couple of files to another location on your device? 

When you do that, do you notice the same behavior? 

Also, you mentioned that you see no difference when the app is closed, therefore it's not likely that Dropbox is causing this issue. Had that been the case, it would subside once the app was closed. 

Hi Megan,

Thanks for trying to help.

"can you try to copy a small folder, or maybe just a couple of files to another location on your device?"

"When you do that, do you notice the same behavior?"

No.

When I move the JPG files outside of the dropbox folder, the problem disappears, and I am able to scroll through my files normally.

It is only when the files are in the dropbox folder, or a subfolder of the dropbox folder, that the problem appears.

Also, this problem of not being able to scroll through my files seems to have begun immediately after the dropbox update.

I never experienced this problem before.

Just to be clear:

I used to be able to:

open my dropbox folder,

click on a folder with pictures,

double click a picture to have it appear full-size on my screen,

then scroll through the rest of the pictures in that folder by hitting the cursor keys.

Now, since the update, mostly I can't scroll at all, or when I can, it will show pictures that have been moved to other folders, or deleted, but not the current pictures that are in the current folder.

This is a serious problem for me because I am constantly scrolling through new photos that we use for marketing.

Doug

Hey Doug, sorry for jumping in. 

Is it alright if we open a ticket for you, so that we can check this internally?

Let me know, and we can get things started.

"Is it alright if we open a ticket for you, so that we can check this internally?"

Absolutely!

Thanks,

Doug

Hi there, DougCutler! 

I just sent you a ticket. Reply back to me, and we'll take it from there. Thanks! 

Was this resolved? If so can you let me know the outcome please. I have the same issue.

Dropbox was not helpful at all. However, as best I can tell, the problem only occurs if I open a folder from Windows File Explorer. If I open it by clicking on the Dropbox icon then the folder icon, the problem does not seem to occur. 

Hey KeithV, sorry to see you're having this issue.

Are you also on a Windows computer? And which version?

Also, what is the Dropbox app's sync status and version, when you hover over your Dropbox icon?