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Marcel3's avatar
Marcel3
Helpful | Level 5
3 months ago
Solved

I can't view Excel and Word files on my Android mobile app when offline.

When I am offline, I can read all my files in a directory with the option to read offline, but not the .xlx and .docx documents. How do I fix that?
Microsoft Office
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  • Marcel3's avatar
    Marcel3
    3 months ago

    The Support team found the problem. I simply removed in the option Application default of Dropbox the Excel application.

Marcel3's avatar
Marcel3
Helpful | Level 5
3 months ago

Android Dropbox: Version 442.2.2
Android Version 15
Screenshot: My Cell Phone is in French:

 

  • Marcel3's avatar
    Marcel3
    Helpful | Level 5
    3 months ago

    Additional info.

    In my Dropbox configuration have change the following option
    Personal account - Apps - Default editing apps - Excel Workbook
    Choice between [Excel for the web] or [View in Dropbox.com]
    I dont know what it does, but the problem is still there with either choice.

    Also in my Personal account, I have the following
    Microsoft Office Mobile Dropbox
    I don't know how it was installed, by whom and what it does.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hey Marcel3, let me also jump in here! 

      Can you try marking the files you're having an issue with as available online, and then available offline again?

      Also what is the size of the files that you are trying to open? 

      Please send us a screenshot of your device’s storage clearly showing the amount of free space that you have on it, and of the “Offline files” view in the Dropbox app.

      • Marcel3's avatar
        Marcel3
        Helpful | Level 5
        3 months ago

        Changed 2025Crosiere.xlsx to offline and on. Does not change anything.
        My file 2025Crosiere.xlsx is 27KB.

        All Excel files in Dropbox cannot be read if I am offline.

        Storage in my phone:

         

        Files in my Dropbox in a directory that I can read offline:

        I have more than one directory that has the option to be read offline. I can read all the files in those directory when offline, except .xlsx and .docx files.

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