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MJoseMijangos's avatar
MJoseMijangos
Explorer | Level 4
3 years ago
Solved

I downloaded my files and got a corrupt file

Hi,

 

I had to register again to try and solve this issue cuz I really want to recover my files. I had videos and photos  very important to me and I can't believe I lost them now. So, please, anyome, if you can help me I'll be really thankful!

So, first, I decided to delete my previous account. For reasons, I had Dropbox for a long time and I had 5GB of space. I downloaded this files and decided to delete my previous account. In part, I am to blame for not checking before deleting my account... But the file I downloaded, didn't give me any sort of error and neither Dropbox told me I could or couldn't download my files. So, I did what I'm used to do. Grab a folder, download that folder and then delete the files.

So, now it turns out that the file I downloaded around 2GB, can't be opened. It doesn't show me any files, even though the zip says it has a little over 2GB of files. Please help! Is there a way I can recover my files?

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  • Rich's avatar
    Rich
    3 years ago
    MJoseMijangos wrote:
    I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?

    Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.

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  • albo99's avatar
    albo99
    Explorer | Level 3
    3 years ago

    I have the file in my account. And i also have the desktop app, ive tried browser and desktop app

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    And do you get the same results when you try to preview it through the app albo99? 

     

  • albo99's avatar
    albo99
    Explorer | Level 3
    3 years ago

    playing the video in Dropbox works totally fine

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi albo99, my colleague was referring to the Dropbox desktop application, which you mentioned you had installed. This allows files to sync down into your local Dropbox folder.

     

    Does the file not preview after it was synced to your machine?

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