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oli1's avatar
oli1
Explorer | Level 3
1 month ago

I exceed my Dropbox Basic account's quota and can't restore or download my files now.

Dropbox Plan
Basic
Device
IphoneXR
Operating System/Browser (if using the web)
IOS 18.7.4
Dropbox App Version (if using the app)
Web online (Safari & Opera GX v3.1.1)

Question or Issue
Dropbox emailed me asking to upgrade. I can’t. I need to recover my data & export to another cloud service. I don’t succeed neither to export or win load the files directly. I can’t make any backup neither except by upgrading. 

please help I want to solve the issue by recovering all my data on my hardwares at least or export a single somehow. Instruction & help are more than welcome. Thank you!

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  • oli1's avatar
    oli1
    Explorer | Level 3
    1 month ago

    & a second one from the Dropbox webapp

  • oli1's avatar
    oli1
    Explorer | Level 3
    1 month ago

    Here is the screenshot !

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi there oli1 - sorry to hear you're having issues with this.

    Can you send us a screenshot of the exact error you're getting when trying to download your files from the website?

    Thanks so much!

About View, Download, and Export

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