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Forum Discussion
MikePDX
3 months agoHelpful | Level 7
I get a 404 error message when using the downloader application.
This morning, I am suddenly getting Error (404) on every one of my files using the downloader application. This is only when accessing my files. Other sites are not an issue. App cache cleared, devic...
- 3 months ago
Nancy, I'm not sure if you were instrumental in restoring my account to normalcy, but it's now fine. This is the second time (different situation) my account did not work. It's free, I know, but this should not be happening. It really doesn't give anyone the confidence to step up and pay for an account. If you've been of assistance, thank you.
Mark
Super User II
3 months agoDo they work if not in a download helper?
- MikePDX3 months agoHelpful | Level 7
Yes. I can download a file directly with a browser or the app. Likewise I can download an identical external file as one on my Dropbox. It appears to be an anomaly with my account IMO.
- Mark3 months ago
Super User II
I suspect Dropbox is blocking download helpers/tools if I'm honest (especially if the URL has been edited to force a download etc). This is something they have done before to deter abuse on it.
You may want to log a ticket at http://www.dropbox.com/support and ask.
I seriously doubt its an an account issue as if it was the links just would fail.
- MikePDX3 months agoHelpful | Level 7
TBH, I can't say anything has changed in the past 12 hours or so, and I doubt it on a Sunday. Furthermore, with a free account, a ticket won't get me any help. Many thanks.
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