Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

MikePDX's avatar
MikePDX
Helpful | Level 7
3 months ago
Solved

I get a 404 error message when using the downloader application.

This morning, I am suddenly getting Error (404) on every one of my files using the downloader application. This is only when accessing my files. Other sites are not an issue. App cache cleared, devic...
Download
Error Messages
File access
  • MikePDX's avatar
    MikePDX
    3 months ago

    Nancy, I'm not sure if you were instrumental in restoring my account to normalcy, but it's now fine. This is the second time (different situation) my account did not work. It's free, I know, but this should not be happening. It really doesn't give anyone the confidence to step up and pay for an account. If you've been of assistance, thank you.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey MikePDX, hope you don’t mind if I chime in. 

Can you outline the exact steps you’re taking on your end, right before the 404 error appears? 

I’d also appreciate a full screenshot of the message, so that I can investigate this further.

MikePDX's avatar
MikePDX
Helpful | Level 7
3 months ago

Nancy, I'm not sure if you were instrumental in restoring my account to normalcy, but it's now fine. This is the second time (different situation) my account did not work. It's free, I know, but this should not be happening. It really doesn't give anyone the confidence to step up and pay for an account. If you've been of assistance, thank you.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!