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Forum Discussion
MikePDX
3 months agoHelpful | Level 7
I get a 404 error message when using the downloader application.
This morning, I am suddenly getting Error (404) on every one of my files using the downloader application. This is only when accessing my files. Other sites are not an issue. App cache cleared, devic...
- 3 months ago
Nancy, I'm not sure if you were instrumental in restoring my account to normalcy, but it's now fine. This is the second time (different situation) my account did not work. It's free, I know, but this should not be happening. It really doesn't give anyone the confidence to step up and pay for an account. If you've been of assistance, thank you.
Megan
Dropbox Community Moderator
3 months agoHi MikePDX!
Happy to see that your issue is now resolved!
Based on the error message that you provided us with, it sounds like access to your sharing was paused on your account.
Have you checked this article to see if any of the files you were trying to share, or have already shared, breached the Terms of Service? In any case, I'd also suggest that you keep an eye out for any Dropbox-related emails, that might suggest of this.
If you notice the same behavior, don't hesitate to let me know.
MikePDX
3 months agoHelpful | Level 7
Thanks very much, Megan. Yes, it was definitely "paused", and as mentioned, this is the second time in a few weeks, albeit differently. In both cases, the account simply "recovered". I have read that article and see nothing in there as to why this would have occurred. Likewise, I received no emails from Dropbox. Thanks again.
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