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CROCKO
6 years agoNew member | Level 2
I have 2 Dropbox accounts and I want to merge them
I have 2 Dropbox accounts
1 has a 2GB limit (reached and exceeded)
Then I got a 2TB account
Each use a different email address of mine
How can I merge the 2GB account files onto the 2TB account ?
1 has a 2GB limit (reached and exceeded)
Then I got a 2TB account
Each use a different email address of mine
How can I merge the 2GB account files onto the 2TB account ?
Currently you can't merge them.
This article shows how to work around this: https://help.dropbox.com/accounts-billing/multiple-accounts/merge-two-accounts
Luke
17 Replies
Replies have been turned off for this discussion
- Hannah2 years ago
Dropbox Community Moderator
Hey Stian76, thanks for reaching out to us.
This basically depends on what you'd like to do.
If one of the accounts is a Dropbox Business one and the other a personal one (Dropbox Basic, Plus, Professional), you can link the two accounts and access them from the same devices.
However, if you'd like to merge them into one, there's no automatic way to do so.
You'd need to share the files of the account you don't want to keep, with the account you want to keep, or download them from one and upload them to the other.
I hope this helps, but if you have any questions, let me know!
- Stian762 years agoExplorer | Level 3HoiHannah
Tnx for answering. My problem is that my forst account is an email I dont have access to anymore because Ive changes jobs. The 6-digit kode DB send is to this email for login in. Thats the problem - Rich2 years ago
Super User II
Stian76 wrote:
My problem is that my forst account is an email I dont have access to anymore because Ive changes jobs. The 6-digit kode DB send is to this email for login in.I'd suggest contacting the former workplace and asking if you can get access to the email again, or at least coordinate with them to give you the security code as you're signing in.
That's really the best option because without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
If you're unable to get access to the former email you can try contacting Support. At a minimum they'll help you cancel any future charges (if the account has your billing information).To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Moongqzer2 years agoNew member | Level 2I have two Dropbox accounts, I only need to keep one, I want to transfer everything in my old one to my new one where I know i have enough storage.
I'm not techy really and could do with some help 🙂 this is without sharing all the folders and saving them as can only do 1000 files at a time. And this will be time consuming
Thanks in advance. - Hannah2 years ago
Dropbox Community Moderator
Hey Moongqzer, thanks for reaching out to us!
I've moved your post to a thread with info relevant to your query; can you take a look and let me know if you have any questions?
- sa2115362 years agoNew member | Level 2
Does anyone know how to fix this? I somehow have two drop box accounts with two different emails. Is there a way to link both up. I don't want to have to pay for extra storage on one when I'm paying for the other.
- Hannah2 years ago
Dropbox Community Moderator
Hey sa211536, thanks for posting to our Community!
What kind of accounts do you have? Are they both individual ones?
If so, there's no way to link them together or merge them automatically.
You could, however, share the files of the one with the other and then delete the account you don't want.
I hope this helps!
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