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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Stian76, thanks for reaching out to us.

     

    This basically depends on what you'd like to do.

     

    If one of the accounts is a Dropbox Business one and the other a personal one (Dropbox Basic, Plus, Professional), you can link the two accounts and access them from the same devices.

     

    However, if you'd like to merge them into one, there's no automatic way to do so.

     

    You'd need to share the files of the account you don't want to keep, with the account you want to keep, or download them from one and upload them to the other.

     

    I hope this helps, but if you have any questions, let me know!

  • Stian76's avatar
    Stian76
    Explorer | Level 3
    2 years ago
    HoiHannah
    Tnx for answering. My problem is that my forst account is an email I dont have access to anymore because Ive changes jobs. The 6-digit kode DB send is to this email for login in. Thats the problem
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    Stian76 wrote:
    My problem is that my forst account is an email I dont have access to anymore because Ive changes jobs. The 6-digit kode DB send is to this email for login in.

    I'd suggest contacting the former workplace and asking if you can get access to the email again, or at least coordinate with them to give you the security code as you're signing in.

     

    That's really the best option because without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

     


    If you're unable to get access to the former email you can try contacting Support. At a minimum they'll help you cancel any future charges (if the account has your billing information).

     

    To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • Moongqzer's avatar
    Moongqzer
    New member | Level 2
    2 years ago
    I have two Dropbox accounts, I only need to keep one, I want to transfer everything in my old one to my new one where I know i have enough storage.
    I'm not techy really and could do with some help 🙂 this is without sharing all the folders and saving them as can only do 1000 files at a time. And this will be time consuming

    Thanks in advance.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Moongqzer, thanks for reaching out to us!

     

    I've moved your post to a thread with info relevant to your query; can you take a look and let me know if you have any questions?

  • sa211536's avatar
    sa211536
    New member | Level 2
    2 years ago

    Does anyone know how to fix this? I somehow have two drop box accounts with two different emails. Is there a way to link both up. I don't want to have to pay for extra storage on one when I'm paying for the other.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey sa211536, thanks for posting to our Community!

     

    What kind of accounts do you have? Are they both individual ones?

     

    If so, there's no way to link them together or merge them automatically.

     

    You could, however, share the files of the one with the other and then delete the account you don't want.

     

    I hope this helps!

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