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I shared a folder and they can't download it
I shared a folder with someone and they got this error message when they tried to download the folder --
"Not enough space to access folder" Enough space where? On my Dropbox account? On her computer? How can we make this work?
Holly9525 wrote:
Thanks for the quick repsonse. I just want them to be able to download the files in the folder.
Don't invite them to a shared folder. By doing that, they need a Dropbox account and enough space within their own account to hold the shared folder. Instead, send them a shared link to the folder, which will allow downloads without needing a Dropbox account.
18 Replies
- Lusil
Dropbox Staff
Hi Holly9525, thanks for checking in.
Generally, since shared folders take up space in every member's account, the user needs to make sure that they have enough storage to add it.
Do you want them to be able to edit the contents of the folder, or do you simply want them to access and download it?
Let me know whenever you have the chance to check this out. Cheers!
Thanks for the quick repsonse. I just want them to be able to download the files in the folder.
- Rich
Super User II
Holly9525 wrote:
Thanks for the quick repsonse. I just want them to be able to download the files in the folder.
Don't invite them to a shared folder. By doing that, they need a Dropbox account and enough space within their own account to hold the shared folder. Instead, send them a shared link to the folder, which will allow downloads without needing a Dropbox account.
Thanks Rich!
This is no longer true. You must have a Dropbox account in order to download from a shared link. You can use the "send a copy" feature to send data to someone, but this is limited to 2GB. This is really stupid limitation that Dropbox has implemented to make people become subscribers.
Rich,
Even the link you posted to solve the problem says "view only access" in the url. This should be a hint that your solution does not work.
- Rich
fiteclub wrote:
This is no longer true. You must have a Dropbox account in order to download from a shared link.
That's not accurate. You do not need a Dropbox account in order to download files from a shared link. Nothing has changed in this regard. You can see it working in the video at the following link (was too large to attach here):
Even the link you posted to solve the problem says "view only access" in the url. This should be a hint that your solution does not work.View-only access includes the ability to download.
Rich,
A quote from your link: "If you’re on a Dropbox Basic, Professional, or Plus account, you can give other Dropbox users edit access to your Dropbox files or folders via link. If you share with someone without a Dropbox account, they’ll only be able to preview the file or folder. "
When it says "only be able to preview", this implies to me that the file would not be downloadable...but you are saying this is NOT the case? If so this is really worded poorly.
- Rich
fiteclub wrote:
When it says "only be able to preview", this implies to me that the file would not be downloadable...but you are saying this is NOT the case?
View-only, as in "Cannot edit the file."
In Dropbox's case, a shared link that provides view-only access can be downloaded as the linked video above shows. The exception to this is if the file's owner has a Professional or Business account has disabled downloads for a particular link (a feature of those account types).
OK..
Thanks for the clarification; I apologize for posting that this does not work. I had tried it with a client and they said they needed a Dropbox account to gain access to the files. Should I delete my original post here?
