Forum Discussion

MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
2 years ago

I'm getting an Error 500 on my Paper doc. Why?

Is there anyone still monitoring this discussion? if so I need help, tried different browser, private browsers, nothing is working and its only happening for 1 file.   Pls help!
Dropbox Paper
Web
MrsPibbX's avatar
MrsPibbX
Explorer | Level 3
2 years ago

I'm not seeing an option to rename the file, attaching the menu I'm seeing below.

Also forgive me, whats the root directory? I tried dragging it int my starred folder, I tried to drag it into the search bar, I also tried to search using the emoji in both Dropbox and Dropbox Paper. no luck 😞

 

 

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If there isn't any history of the file on the events page, then it's possible that data within that doc is no longer available. 

 

Could you check the normal Dropbox page to see if the file is visible in the structure, and if you have more options to view or duplicate the file?

  • MrsPibbX's avatar
    MrsPibbX
    Explorer | Level 3
    2 years ago

    😞 So sad but looks like its gone forever. I tried to move it first to Starred folder and then Removed it from Starred (hoping it would appear in All Files or Deleted Files but no luck. Also no luck in the normal Dropbox Page.

     

    If you have any other ideas let me know but thanks so much for your help 🙏🏽

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi MrsPibbX, in one of your screenshots here, I can see a Paper Docs folder. 

     

    I don't know if you've mentioned you checked this, but would you mind taking a closer look there, to see if you get any results? Is the file there, by any chance? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!