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Greg G's avatar
Greg G
Helpful | Level 5
5 years ago

Image previews disappear after viewing image

I love Dropbox for the convenience of storing and retrieving files. However, there is one feature that absolutely drives me crazy.   When I open a folder containing images, I can clearly see prev...
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rustyx2's avatar
rustyx2
Helpful | Level 5
4 years ago

Same issue here, Windows 11.

When a file is online-only, a thumbnail preview appears normally.

As soon as I open the image or it otherwise gets downloaded to local PC, the thumbnail is gone, replaced with the icon of the default image app.

If the file was initially local, a thumbnail preview is working fine.

 

If I move the image for which a preview isn't visible to another folder (inside or outside Dropbox) or even copy-paste in the same folder, a thumbnail preview again appears normally.

 

So it sounds like the "hand-off" of thumbnail handling to the OS default when switching from online-only to local, is broken.

Martin 14's avatar
Martin 14
New member | Level 2
3 years ago

I have the same issue!  Very irritating.  When is Dropbox going to fix this fault?

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