We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Improving Dropbox video preview quality - thinking outside the box
The poor quality of the Dropbox transcoded preview has been discussed over the years, particularly between 2015-2017. Over the last six years, internet speeds have changed remarkably and online stre...
I just upgraded my account pro plus and it appears to me playback quality online seems low res.
The file dowloads full resolution and looks great but not during playback online thru dropbox. Is there a setting for this?
Stefanie
Dropbox Staff
Dropbox StaffHi all,
Just wanted to thrown in an explanation about video preview quality. Dropbox actually transcodes several versions of your video for you with different level of quality. Depending on your internet connection at the time of the request, Dropbox will serve the preview in the most appropriate quality. We don't want to serve a very high quality preview if you are on a flaky internet connection because it would take a very long time for the video to buffer. This is why if you're on a slow internet connection, you may see a lower quality preview.
Like Mark also pointed out before, please keep in mind that these are only previews of your videos. Happy to take your feedback back to our product managers and let them know you'd appreciate having a banner/button asking the recipient to download in order to get the file in its original quality.
Best,
Sofia
I'm sorry but I did try watching videos on two different computer with wired connection in two different networks and both presented the same low quality video
By experience this is not true. I had several issues with video playback quality running on dropbox even with high internet speeds as compared to what I am using now for video playback which is screenlight. Try it and compare. use the same computer and the same internet connection and see the BIG difference.
Hello. It makes sense that the video quality would be chosen based on quality of the internet conntecton. If it worked like this all the time, it would be great. However, I have a reliable 100 Mbps connection, and I regularly get an overly-compressed version of my videos when I test dropbox links in a browser. A manual override (HD) button... or better yet, a (SD) or slow/low signal override button would be better than the automatic detection for the times where some combination of dropbox, OS, browser, and hardware are not communicating properly. Thanks! B
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
