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bleedeex's avatar
bleedeex
Explorer | Level 3
3 years ago
Solved

I THINK I DELETED MY FILE BY MISTAKE !!!! help

Hello 

I need to recover my file 
unfortunately I don’t remember when I deleted ! or is permenatly or not
but really really need it back for my client please I am bagging!!! I can pay you anything for that i am sorry pleasss!

File name is : Nada & Zaid.mp4 

I have the folder already in my dropbox page but the FOOTAGE is missing !!

 

I tried EVENT PAGE, SHARING PAGE and deleted files page still can"t find it 😭 !!!


please I know you have a great team over there and they can’t disappoint me
at least help the client they don’t know yet about the problem.


thank you all :”)

 

 

 

 

 

 

 

 

 

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  • Hannah's avatar
    Hannah
    3 years ago

    Hey bleedeex, thanks for reaching out to our Community.

     

    I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

     

    We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

     

    Let me know if you'd like that.

16 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey bleedeex, thanks for reaching out to our Community.

     

    I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

     

    We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

     

    Let me know if you'd like that.

  • bleedeex's avatar
    bleedeex
    Explorer | Level 3
    3 years ago

    Yes please thank you cause I am desperate! right now I don't know what I can do !!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    bleedeex 

     

    You may want to contact other people who had copies, look in your backups etc. to see if they still have a version because it sounds very unlikely Dropbox can restore it. If its not on those places you have already checked its 99.99% certain its not recoverable via Dropbox. 

  • bleedeex's avatar
    bleedeex
    Explorer | Level 3
    3 years ago

    yes I have checked copies in my hard disk and I downloaded an app for restoring deleted data on my mac

    but still until now, no sign of it :"( 😢

     

    thank you for your reply.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just to clarify, bleedeex, if the file has been deleted more than 30 days ago, we won't be able to restore it, like Mark mentioned.

     

    But I sent you an email, so we can investigate and see what happened to it.

     

    When you have a moment, please reply back to me.

  • bleedeex's avatar
    bleedeex
    Explorer | Level 3
    3 years ago

    I responded to your email a moment ago

    I hope you will find a solution.

     

    thank you

  • bleedeex's avatar
    bleedeex
    Explorer | Level 3
    3 years ago
    you haven’t send me back an email!!

    I’m waiting for your respond please
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    bleedeex 

     

    Dropbox only work Monday through Friday. I'd not expect a reply until middle of next week I'm afraid

  • kh89's avatar
    kh89
    New member | Level 2
    3 years ago

    i want to recover photos and files because i need so much 

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