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bleedeex's avatar
bleedeex
Explorer | Level 3
3 years ago
Solved

I THINK I DELETED MY FILE BY MISTAKE !!!! help

Hello  I need to recover my file  unfortunately I don’t remember when I deleted ! or is permenatly or not but really really need it back for my client please I am bagging!!! I can pay you anythi...
Delete
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restore
  • Hannah's avatar
    Hannah
    3 years ago

    Hey bleedeex, thanks for reaching out to our Community.

     

    I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

     

    We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

     

    Let me know if you'd like that.

bleedeex's avatar
bleedeex
Explorer | Level 3
3 years ago

Yes please thank you cause I am desperate! right now I don't know what I can do !!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

bleedeex 

 

You may want to contact other people who had copies, look in your backups etc. to see if they still have a version because it sounds very unlikely Dropbox can restore it. If its not on those places you have already checked its 99.99% certain its not recoverable via Dropbox. 

  • bleedeex's avatar
    bleedeex
    Explorer | Level 3
    3 years ago

    yes I have checked copies in my hard disk and I downloaded an app for restoring deleted data on my mac

    but still until now, no sign of it :"( 😢

     

    thank you for your reply.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Just to clarify, bleedeex, if the file has been deleted more than 30 days ago, we won't be able to restore it, like Mark mentioned.

       

      But I sent you an email, so we can investigate and see what happened to it.

       

      When you have a moment, please reply back to me.

      • bleedeex's avatar
        bleedeex
        Explorer | Level 3
        3 years ago

        I responded to your email a moment ago

        I hope you will find a solution.

         

        thank you

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