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vincy peng's avatar
vincy peng
Explorer | Level 3
2 years ago

Invalid email/password combination

When I sign in to download the shared documents, it always shows invalid email/password combination. Why does it show this remind?
  • Jay's avatar
    Jay
    2 years ago

    What is 'the page' you accessed, was it the official Dropbox site? Were you able to access the documents you need?

     

    Currently, this is what the official login page looks like:

     

     

    As you can see, this has the new logo, and no Microsoft login. I'd personally recommend accessing the Dropbox site and then resetting your Dropbox password, just in case this was a phishing site you accessed.

     

    If you use the same email and password with other sites, I'd recommend changing them there as well.