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littlealex's avatar
littlealex
Explorer | Level 3
3 years ago
Solved

iOS photos tab including non image files

The iOS app is identifying files that aren't images as images and cluttering up that tab in the app. You won't let us exclude folders from image aggregation but could we at least set which file exten...
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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    This issue has been resolved by our engineering team. If anyone is still experiencing a similar issue, let us know here and I will make sure we investigate. Thanks!

     

    Regards,

    Ben

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey littlealex, sorry to jump in here, but may we reach out via email to have a further look internally? 

littlealex's avatar
littlealex
Explorer | Level 3
3 years ago
Yes sure. I assume you have my email through my log in?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Yeah, no worries littlealex 

     

    I've just sent you an email to the email address that's linked to your profile here, on our Community.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

  • littlealex's avatar
    littlealex
    Explorer | Level 3
    3 years ago
    I got the email and have replied with a screengrab of the problem
  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thanks littlealex! Our engineering team is investigating. 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Everybody,

     

    This issue has been resolved by our engineering team. If anyone is still experiencing a similar issue, let us know here and I will make sure we investigate. Thanks!

     

    Regards,

    Ben

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