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Malmacdowall's avatar
Malmacdowall
Helpful | Level 6
9 years ago
Solved

Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

Issues since latest ios11.0.1 update on IPad.  Error in excel, word, PowerPoint when “Save as” and selecting a Dropbox file. Error message is “Cannot Save File.  That file name wont work because it...
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  • Sanchez's avatar
    Sanchez
    8 years ago
    Hey Tundragal, welcome to our community! 

    Can you please make sure that you’ve updated the Microsoft apps on your iPad Pro, and try again? 

    If you continue to experience the issue, then we should put you in touch with our support team for further investigation. If that’s the case, you can submit a support ticket here, or I can initiate one for you, using the email address associated with your forum profile. 

    Let me know! 
    Cheers
jterk's avatar
jterk
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Malmacdowall,

 

We released the fix for this problem today - please let us know if you encounter any further problems.

 

-Jason

 

Juliemelbourn1's avatar
Juliemelbourn1
New member | Level 2
8 years ago
I’m still having problems amending and saving word docs in my Drop Box on my phone. If the problem has been fixed is there something I need to do now? Thank you

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