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Malmacdowall's avatar
Malmacdowall
Helpful | Level 6
9 years ago
Solved

Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

Issues since latest ios11.0.1 update on IPad.  Error in excel, word, PowerPoint when “Save as” and selecting a Dropbox file. Error message is “Cannot Save File.  That file name wont work because it...
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  • Sanchez's avatar
    Sanchez
    8 years ago
    Hey Tundragal, welcome to our community! 

    Can you please make sure that you’ve updated the Microsoft apps on your iPad Pro, and try again? 

    If you continue to experience the issue, then we should put you in touch with our support team for further investigation. If that’s the case, you can submit a support ticket here, or I can initiate one for you, using the email address associated with your forum profile. 

    Let me know! 
    Cheers
PriyaKB's avatar
PriyaKB
New member | Level 2
8 years ago

I’m also having the same issue when trying to work on Microsoft Word on my iPad, saving to Dropbox. The file will work fine when I use a desktop, but then when I try to open the same file using the Word iPad app, I get a message “can’t upload - something is wrong and changes can’t be upload” and it prompts me to save a copy. I don’t want to save a new copy every time I want to save a file. 

 

Similar to other users, when I try to export from Word as a PDF, the file saves but is 0 bytes. 

 

I submitted a ticket but also wanted to add to this forum.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hey PriyaKB, welcome to our forum! 

I’m sorry to hear that you’ve been affected by this too, but I’m glad that you posted about it here. Since you have submitted a support ticket, our team will be able to notify you directly when there’s an update on this issue.

Cheers :slight_smile:
 
  • vonLein's avatar
    vonLein
    New member | Level 2
    8 years ago

    Adding a brief note to say that I’ve been struggling with this same issue since late February. I can rename the file in Dropbox and then “save a copy” with the original name in the same place from Word, but I can’t overwrite the original file from Word and the auto-save/upload does not work. I suspect a permissions issue related to overwriting the file somehow?

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