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Forum Discussion
flew
9 years agoExplorer | Level 3
Issue with Excel - "Excel file format is not valid"
Excel file format is not valid. Please help as unable to open Excel.
- 9 years ago
I think I found the solution.
If you disable the office dropbox add-in the problem doesn't seem to occur anymore. You can still save to dropbox via file explorer making it redundant anyhow.
to do this, open excel, go under file, Choose "Options", and navigate to "add-ins".
From there locate the Dropbox Add-in and right click, select "disable".
Should stop it from being an issue.
Walter
Dropbox Community Moderator
8 years agoHey Tombromgrove,
Just to add some additional information to what Mark said.
The issue you seem to be having is probably be due to a limitation of the applications that you're using to open the files in question.
This means that there are files that your applications can't process correctly since they have file paths that are too long ( the file path from your screenshot is a great example).
This behavior is present if there are more than 255 characters in the entire file path. This means from the C:\ all the way to the extension of a file. Note that the latest Dropbox desktop application versions do support for Dropbox to read and write to locations that are longer than 255 characters and files will sync to and from those locations, however the applications used to open said files (e.g. Word, Notepad, Excel, etc.) might not support reading from these locations with long file paths and may show error messages like the one you get when trying to open, save or edit these files. This is out of our control since the application developers would have to add support for long paths to resolve the issue.
You should be able to resolve the issues with your applications processing these files by simply renaming the file to a shorter name, renaming a folder to a shorter name, or reducing the number of sub-folders.
I hope this helps!
Tombromgrove
8 years agoNew member | Level 2
Hi Guys,
thanks very much for the responses, we will change the docs to shorten the total length as per your recommendations.
Thanks again!!
Tom
- Walter8 years ago
Dropbox Community Moderator
Please let us know if this helped after all Tombromgrove!
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