Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Levitate's avatar
Levitate
Helpful | Level 5
8 years ago
Solved

Issue with Linked Work and Personal Account and Smart Sync

I have my Work and Personal accounts linked with a Plus account, but wanted to upgrade my Work account to Professional so that I'd have Smart Sync.  Aside from the increased space, I mainly want t...
dropbox business
Dropbox Plus
sync
View
  • Lusil's avatar
    Lusil
    8 years ago
     
    When you downgrade or reach the end of a Dropbox Business trial period, your team may be transitioned to a free team. Since you mention that you cancelled a Dropbox Business trial and you have a personal and a work Dropbox account paired, it sounds like you’re possibly part of a Dropbox free team. Also, please note that Smart Sync is available for Dropbox Business and Professional plans, but once the team is downgraded, the feature is not available.
     
    Finally, moving on to your concern about your plans, due to account-specific info, I’d recommend continuing via email. I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message and we’ll take it from there. 
     
    Cheers! :grin:
gneb's avatar
gneb
New member | Level 2
3 years ago

I have trouble linking a personal with a work account. When I try that option and try to sign in (my organization has SSO), I get the error message "Something went wrong." I've tried signing in and out but to no avail.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey gneb, sorry to hear you're having issues with this.

 

Could you try another browser and let  us know if you get the same results?

 

If you do, I'd appreciate a screenshot of the exact error you're getting too. 

 

Thanks!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!