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Meagan Heli's avatar
Meagan Heli
New member | Level 2
9 months ago

I've added a PDF file to my shared Dropbox Paper doc, but the recipients can't see its preview.

Im having issues with paper document that we've uploaded a pdf - sent to clients and they are unable to view the image of the pdf on mobile or desktop? I've just been adding the pdf using the dropb...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Meagan Heli! Thanks for your post. 

Out of curiosity, are they unable to see the preview of your PDF file on different browsers, as well? Have they also tried an incognito window? 

Feel free to send me a screenshot of what they see, too, and I’ll check this further (you can mask any info that you don’t want seen publicly here).

Let me know, when you have more details.

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