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eschac's avatar
eschac
Helpful | Level 5
9 months ago
Solved

File previews not visible in preview pane on Windows when using Dropbox.

File previews have stopped working for me in the preview pane (using Windows 10). This issue only persists with files in my Dropbox folder, and it affects all kinds of different file types, including JPGs, PNGs, MP4s, Cinema 4D files, etc.

If I uninstall Dropbox, the file previews work correctly again. Then once I reinstall Dropbox, the issue returns.

I am not using "online only" mode - all files are stored locally on my hard drive. I don't understand why this is happening, and it's quite annoying. Does anyone have any solution for this?

desktop
Preview
windows
  • Neal's avatar
    Neal
    6 months ago

    Hi eschac​,

    I can confirm that this issue has been fixed. This was delayed due to unforeseen circumstances so apologies for the radio silence.

    Let me know if you need anything else!

3 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi eschac let's dive it!

    Do you remember when this behavior first started? 

    Could you also let me know the version of the Dropbox app that you're using on your Windows machine? You should be able to locate the version by hovering your mouse over the little Dropbox icon, on your taskbar next to your WiFi.

    I'd love to have a screenshot of what you see on your end too.

    Keep me posted, and we'll take it from there.

  • eschac's avatar
    eschac
    Helpful | Level 5
    9 months ago

    I'm using Dropbox version 220.4.4126. I don't remember exactly when this issue started, but it was within the past few weeks.

    Here are a couple of quick screenshots showing that the preview doesn't work on a file in my Dropbox, but if I move the same file to a folder on my desktop, it previews normally.

     

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi eschac​,

    I can confirm that this issue has been fixed. This was delayed due to unforeseen circumstances so apologies for the radio silence.

    Let me know if you need anything else!

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