Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Borrtex's avatar
Borrtex
New member | Level 2
4 months ago

Large file downloads are incomplete from a Dropbox shared link

Hello, I am experiencing an issue when downloading a large .MOV file (13.7 GB) from a link a friend shared with me. The file is stored in their Dropbox and has fully uploaded on their side. When I ...
Download
Shared Links
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi Borrtex, thanks for messaging the Community.

Does anyone else have any issues when attempting to download the file in the shared link?

Have you tried what Mark said regarding having that user create a Dropbox Transfer link to send the file to you?

Keep me updated with any progress!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!