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Aaron Ferrucci's avatar
Aaron Ferrucci
Explorer | Level 3
5 years ago

Logic Pro download corrupted files

Hi there, Using dropbox to sync my Logic Pro projects in real-time. Uploaded multiple to 'online-only' and then used smart sync to shift them to 'local' as I needed to work on some old files but I'm ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Aaron Ferrucci, thanks for messaging the Community!

Does this occur for any Logic Pro file you're trying to open, even file test files?

Do you always mark those files as local first before opening them on your machine?

This will help me to assist further!
  • Aaron Ferrucci's avatar
    Aaron Ferrucci
    Explorer | Level 3
    5 years ago

    Hi Jay, yes ti occurs with every Logic pro file that i'd previously set to 'online-only' using smart sync and then set to 'local', thus redownlaoding it. Yes I always mark the files local before opening them. I'm not sure what you mean by test files? But it happens with every logic project that I've downloaded from smart sync

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Thanks for the info. Regarding test files, I meant for any new file that you've created to see if the same behavior occurs.

      It might be worth contacting the support team directly for further assistance on this matter. 

      Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
      • Aaron Ferrucci's avatar
        Aaron Ferrucci
        Explorer | Level 3
        5 years ago

        Hi Jay, my ticket number is: Ticket#11994308

  • mrbmusic's avatar
    mrbmusic
    Explorer | Level 4
    4 years ago

    I'm having the same problem!  can anyone help me with restoring logicx files?

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey mrbmusic, thanks for the nudge here and sorry to see you're having trouble.

       

      Can you give us a few more details about your issue?

       

      Are you getting the exact same error message and the user who originally created this thread?

       

      And is it also after switching the files to online-only and then making them available offline again?

       

      Any additional info would be appreciated!

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