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Aaron Ferrucci's avatar
Aaron Ferrucci
Explorer | Level 3
5 years ago

Logic Pro download corrupted files

Hi there, Using dropbox to sync my Logic Pro projects in real-time. Uploaded multiple to 'online-only' and then used smart sync to shift them to 'local' as I needed to work on some old files but I'm ...
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Aaron Ferrucci's avatar
Aaron Ferrucci
Explorer | Level 3
5 years ago

Hi Jay, yes ti occurs with every Logic pro file that i'd previously set to 'online-only' using smart sync and then set to 'local', thus redownlaoding it. Yes I always mark the files local before opening them. I'm not sure what you mean by test files? But it happens with every logic project that I've downloaded from smart sync

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for the info. Regarding test files, I meant for any new file that you've created to see if the same behavior occurs.

It might be worth contacting the support team directly for further assistance on this matter. 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
  • Aaron Ferrucci's avatar
    Aaron Ferrucci
    Explorer | Level 3
    5 years ago

    Hi Jay, my ticket number is: Ticket#11994308

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Thanks for the ticket ID, I'd gone ahead an prioritized the ticket on your behalf. 

      I can also see that a support agent has replied to your message. Please could you reply to their message so that they can continue to assist you on this matter!
      • Aaron Ferrucci's avatar
        Aaron Ferrucci
        Explorer | Level 3
        5 years ago

        Hi Jay, thanks for this! I've just replied! Hopefully it get's resolved smoothly! Aaron

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