Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

lloydchrein's avatar
lloydchrein
Helpful | Level 5
5 years ago
Solved

Mac App - Can't see files/folders in app, but can see in browser

I have the Mac dropbox app. I want to view files in the app without having them stored on my hard drive - but when I go into the app I don't see the files. However, I can see them when logged into Dropbox on the browser. 
 
Does the app only display files/folders that are stored locally, and not show the online only files? Or is there a setting I'm missing to allow the app to display/access the online files?
 
  • Megan's avatar
    Megan
    5 years ago

    Hey lloydchrein, great questions you got there! 

    Correct. You sync the content locally, by checking the folders under the Selective Sync preferences.

    Once the app is up to date, and the content is synced to the hard drive, you follow these steps to apply the Smart Sync settings.

    In this Help Center article, you can see more regarding the Save hard drive automatically feature, and how the feature works. 

    Can you try, and let me know how it goes? 

    Cheers!
     

13 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey lloydchrein

    Happy to hear I managed to shed some light on this!

    Give me another shout if something comes up!

    Have a lovely weekend ahead!
  • meemeemux's avatar
    meemeemux
    Helpful | Level 6
    5 years ago

    are the files showing up in finder? if not wait for dropbox to finish syncing, if you still can not see all your files, try deleting the cash, reinstalling dropbox and then sign back in again, if you don't feel right doing that I understand.

     

  • Basic user's avatar
    Basic user
    New member | Level 2
    4 years ago

    It was nice an clean to use in the past.  Why make it so complicated?  I just have a basic plan as I only use it to share files between my own devices.  I don't have a professional account nor do I need or want one.  I don't share files or folders with anyone nor do I need to.  I don't want it to sync anything in my desktops hard drive.  Why do I need to log into my account from a browser to see all the files?

     

    I can't get files that show up on the Dropbox in the Finder in one computer and not on the next?  I use to do this in the past without some selective sync and it went by very smoothly.  Right now I have an X attached to the icon on my toolbar so I can't right click it to do so.  I want to do it with files and not folders.  Why is everything going towards professional users?  Why is it to those that want to backup files from their desktop?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!