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Many thumbnails disappear as soon as I select a picture.
Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the pictures. Worse yet. Many thumbnails disappear as soon as I select a picture. It's impossible for me to work on pictures when the thumbnails won't appear or disappear.
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- No.... Issue still exists pictures do not open.
- I'm contemplating just accepting the loss Pictures from 2002.... They open for a second then I get "could toad picture" it's very unfortunate and I have such great memories but nothing seems to work to fix the issue.
- Megan
Dropbox Community Moderator
Hey Krugerbooger, would you mind sending us a screenshot of the message you see when you try to preview the content, please?
It'll help us get a visual of this.
- I’d love to... How do I? Where the attach option?
- Walter
You should be able to attach a screenshot via the camera icon (insert photo option) within your reply's box Krugerbooger
If you're not seeing it, you might want to use another browser or even request the desktop version of the website if you're on a mobile device.
Keep us posted!
This is what I get on the IOS app when trying to open a pic or try to delete to open up storage.
- Walter
Thanks for the screenshot Krugerbooger
Are you able to view those files on the website normally? Did you try clearing the app's and browser's cache as I previously suggested?
I did clear the cache. it only made the phone app loose all the thumb pictures. the boxes are there, with no picture. the website now shows no pictures at all. However it shows my 4.75gb of 5.25gb is full..... with nothing there to view. 😥
BTW thanks for the help in this matter
- Walter
Do you see any signs of them in your events page, the deleted files page or the backups page perhaps Krugerbooger ?
Dropbox fixed their screw-up. It's working now
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