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Many thumbnails disappear as soon as I select a picture.
Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Krugerbooger, would you mind sending us a screenshot of the message you see when you try to preview the content, please?
It'll help us get a visual of this.
This is what I get on the IOS app when trying to open a pic or try to delete to open up storage.
- Walter
Thanks for the screenshot Krugerbooger
Are you able to view those files on the website normally? Did you try clearing the app's and browser's cache as I previously suggested?
I did clear the cache. it only made the phone app loose all the thumb pictures. the boxes are there, with no picture. the website now shows no pictures at all. However it shows my 4.75gb of 5.25gb is full..... with nothing there to view. 😥
BTW thanks for the help in this matter
- Walter
Do you see any signs of them in your events page, the deleted files page or the backups page perhaps Krugerbooger ?
Dropbox fixed their screw-up. It's working now
- On the app I have boxes of where the pictures were.. on the website. There is nothing there at all. Pictures from 2002-present. Not in trash.. unknown where they went
BenDBXCommunity Manager
Hi Digitalmithy,
I'm just checking in to see if you're still experiencing unstable thumbnails. This was fixed for most users when 378 released, so it could be a different root cause.
We remove shared links here on the community since they can generate unwanted traffic, but you can attach a photo by replying to this post and clicking the camera icon above the text box. If you're still having trouble, let us know and we can go from there!
Thanks,
Ben
- Hey Ben, thank you for the follow-up. I am currently in 380.2.2. I even tried deleting my albums and uploading again without resolve. I'm also not finding the camera button above this text box, maybe because I'm currently using Chrome on Android? Note, this seems to be more a problem when I'm using search like "birds". I will get results with photos that have birds but I'll see only the pictures for about a second and when I stop the scroll, they switch to an "application icon", I'll see a small icon with a black and white icon of the current application defaulted to the file being opened, MiXplorer Image Viewer. As soon as I start scrolling again, I will see a photo thumbnail again until I stop scrolling, they revert to the application icon. I have tried changing the default application to see if this would fix and it made no changes.
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