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Trumpy57's avatar
Trumpy57
Explorer | Level 4
5 years ago

Missing Pictures

Hi. I've lost some important pictures of my daughter's wedding and other events that were downloaded from my camera into Dropbox and then copied into my Mac's Photos library. This was back in 2018. B...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

Do you mean 'no activity' at all? As in the Events log is totally blank?

Does anything, at all, show at www.dropbox.com/home ?

Trumpy57's avatar
Trumpy57
Explorer | Level 4
5 years ago

If I click on events page as Lusil suggests, all I get is 'no activity yet'. There are some folders with images but only dating back to 2019. Nothing before that. The wedding pix and various others were downloaded to Dropbox back in 2017 but all disappeared in 2018.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    If its not showing any activity on Events I'm afraid they are unrecoverable - that list is wiped, I believe, after 6 months (the maximum recovery window for paid plans). So, as nothing shows there the files are not recoverable via Dropbox. 

     

    You will need to try any linked devices or your own backups I'm afraid. 

    • Trumpy57's avatar
      Trumpy57
      Explorer | Level 4
      5 years ago

      I did think that might be the case. I also think the loss of these pictures has something to do with Time Machine and problems when iPhoto switched to Photos on my Mac. But this problem only seemed to occur when the Dropbox option to download my pictures came up for the first time - it wasn't something I'd asked to do but thought I'd give it a go as backup for my pix. How wrong that decision proved to be. Someone else told me they should still be on my hard drive somewhere but I have little confidence I'll ever get them back. My daughter might kill me! But thanks for taking the time to reply - much appreciated. Cheers

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